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Frequently Asked Questions

What travel services does Key Tours offer?
We offer a variety of travel and touring options which enable travelers to select the service that suits their needs including:

  • Individual travel
  • Escorted or guided tours
  • City & vacation packages
  • Customized group tours
  • Luxury travel
  • Cruise and yacht programs
  • Sightseeing tours
  • Hotel accommodations
  • Transfers and transportation
  • Shore excursions
  • Fly & drive programs

What is the difference between Tours & Cruises, City Packages, Vacation Packages and Sightseeing Tours?

Escorted tours: These tours have fixed departure dates and you are met on arrival to join a group of fellow travelers with the same itinerary and your English-speaking tour guide. The group stays in the same accommodations, uses the same transportation and often dine together. This is the worry-free way to go, especially if you are visiting a new environment for the first time.

Vacation Packages -- Packaged Tours: These services are independent, flexible programs to popular areas such as capital cities, unique landmark areas and island destinations. They can be combined with other packages or escorted tours.

Vacation Packages -- City Stays: These services are independent, short city stays that can be combined with other packages and/or escorted tours.

  Escorted Tours

Vacation Packages:
Packaged Tours

Vacation Packages:
City Stays
Fixed or Flexible Departure Dates

Fixed

Flexible Flexible
Fixed or Flexible Itineraries Fixed Flexible Flexible
Group or Independent Travel Group Independent Independent


What is the difference between the various hotel ratings?

6 Deluxe Luxury properties offering a full range of facilities and a refined level of service and luxury
5 Superior First Class Above average First Class properties offering a high standard of accommodation and a variety of services
4 First Class Full service standard properties featuring good facilities and comfortable accommodation
3 Moderate First Class Properties offer medium to small rooms, good service and some offer bar and restaurant service
2 Superior Tourist Class Mid-market properties offering well kept functional accommodations, limited facilities and amenities
  Historical/Boutique Properties offering charm and personality with a full range of facilities and amenities

When should I book my travel?
Reservations should be completed no later than 45 days prior to departure. For summer and other high season travel times, 90 days prior provides added security. For assistance with reservations, please contact your travel agent or call us directly at 1 (800) 576-1784.

What should I do if I don't see a program or tour that is exactly what I want?

For tailor-made vacation packages please contact us directly via e-mail at info@keytours.com or via phone at 1 (800) 576-1784.

How can I confirm that my purchase is complete and everything is arranged the way we want it?

Before a booking is made, you will receive a quote with a suggested itinerary for the requested services. There is no deposit required until the services are quoted exactly the way you prefer. In the event that a quoted service is not available at the actual time of booking, we will notify you of the change and make every effort to substitute a similar or better product.

What forms of payment does Key Tours accept?

Checks, American Express, MasterCard, Visa and Paypal are all acceptable forms of payment.

When will I receive my travel documents and vouchers?

Clients can expect to receive all necessary travel documents 14 days prior to departure. This will include an information booklet with the documents for each traveler.

I'm traveling alone, does Key Tours find roommates for the single traveler?

Because it is often difficult to find roommates with the same interests and personal preferences Key Tours does not provide roommate matching but instead offers low-priced single supplements to accommodate the single traveler.

How do I meet the individual from my transfer?

A representative will greet clients scheduled for transfers at the selected destination and will transport your party to the appropriate hotel or tour. For transfers from the airport, your representative will typically wait for you near the exit from the luggage area. You will see your representative holding a Key Tours sign or a sign with the traveler's name.

When traveling abroad, what do I need in terms of a passport and/or visa?
Travelers must secure and maintain a valid passport throughout the trip. For in depth information regarding a country's visa requirements, please contact the destination country's nearest consulate. For most of our destinations, when a visa is required, it can be easily obtained while clearing customs at the point of entry.

Does Key Tours offer travel insurance and if so how can I purchase this option?
Key Tours recommends that all travelers buy comprehensive travel insurance whether it is purchased with your Key Tours package or through an outside company. For more information on our travel insurance and its coverages please view our Travel Insurance details page.

Can I get frequent flyer mileage on my air and land programs purchased with Key Tours?

Our preferred air carriers often cooperate with frequent flyer programs or have their own mileage programs. Key Tours works with a variety of different airlines based on the destination and program itineraries and will do our best to accommodate preferred carriers although additional supplements may apply. Please speak with a Key Tours travel expert for additional details.

What is your refund and/or cancellation policy?

For a full list of policies and procedures please visit our Terms & Conditions page.

Does Key Tours offer any discounts or reductions for special parties?

Online Bookings

2%

Senior citizens, 65 and over

3%

Honeymooners

2%

Children (ages 5-11) sharing rooms with two adults

20%

Third person in room

6%

Group leaders

1 free for every 20-25 passengers

Travel agents

Please call us directly with your IATAN/ARC number for details


Key Tours International
11096 B Lee Highway Suite 103, Fairfax, VA 22030
1 (800) 576-1784

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