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FAQ / HELP
What types of tours does Key Tours offer?
We offer a
variety of travel and touring options which enable travelers to select the
service that suits their individual needs. Our tour types range from group and
hosted tours to fly-and-drive programs. Escorted tours allow you to enjoy the
same group of fellow travelers, guide, bus and driver throughout. City Packages
- Hosted tours provide transfers, accommodations, and local guided tours offer
more individualized dining and free time activities. Fly-and-drive programs
enable travelers to do their own thing at their own pace. Basic arrangements
are available including accommodations and other travel needs you might have
while visiting our destinations. We provide professional and experienced
assistance with your travel plans.
Escorted
Tours: On these tours, you
are met on arrival and join a group of fellow travelers with the same itinerary
and your English-speaking guide. The group stays in the same accommodations,
uses the same transportation, and often dines together. This is the worry-free
way to go, especially if you are visiting a new environment for the first time.
City Packages - Hosted Tours:
These are tours that combine escorted tours with additional destinations in a hosted
mode, where you are met on arrival for transfer to your accommodations and may
join local professionally guided day tours. These packages often enable you to
efficiently cover a wider variety of sites and countries in the area you visit.
Independent Travel:
These services include transfers,
accommodations, and professionally guided local sightseeing tours to
destinations such as capitol cities and popular areas like Cappadocia and the
Greek Islands.
Reservations — When should I book?
This should be completed no later than 45 days prior to departure. For summer and
other high season travel times, 90 days is a good idea. Ask your travel agent
for assistance with reservations, or call us directly.
Individual Arrangements — If I do
not see a programmed tour that is exactly what I want, what should I do?
You can
send us an e-mail at info@keytours.com and request your desire services and we will
customize, price it and send it to you accordingly.
Confirmations — How can I be sure
that everything is arranged the way we want it?
Before a booking is made, you will
receive a itinerary for your requested services. There is no deposit required
until the services are quoted the way you want them. If a requested hotel is
not available, we will substitute a similar or better one.
Payments — What form of payment do
you take?
Checks and
most major credit cards are acceptable forms of payment.
Travel Documents — When will I have
the tickets and other necessary information in hand?
Fourteen
days prior to departure, travel documents, including an information booklet,
are forwarded to each traveler by Airborne, FedEx or another appropriate
shipper. If you have special needs in this area, please ask for assistance.
Room sharing — Does Key Tours find
roommates for the single traveler?
Because it
is often difficult to find roommates with the same interests and personal
preferences (i.e., smoking / non-smoking), we offer low-priced single
supplements to accommodate the single traveler.
How do I meet the person doing my
transfer?
A
representative greets clients scheduled for transfers at the selected
destination, assists as appropriate and transports you to your hotel or tour.
(For airport arrival, this normally occurs as you exit the luggage area. You
will see your greeter holding a Key Tours sign or your name.)
Health — Are there any special
health and/or shot requirements for these tours?
At the time this document is being
prepared (December 1, 2001), there are no special immunization requirements for
the countries to which we travel. Travelers requiring wheelchairs or walkers
are welcome on private vehicle tours, but our buses are not equipped to handle
wheelchairs, and special services can not be provided during the bus tours.
However there may be other options, please ask our advice during the booking
process.
Passport/Visas — What do I need in
terms of passport and visas?
A valid passport is necessary
throughout your travels. Contact your destination country’s nearest consulate
for visa requirements. For most of our destinations, when a visa is required,
it can be easily obtained while clearing customs at the point of entry.
Insurance — How do I obtain travel
insurance?
Key Tours recommends that the
traveler buy adequate and comprehensive travel insurance. We offer coverage
from one of the more reputable companies.
Please check this Insurance page for details.
Frequent Flyer Mileage — Can I get
mileage on my air and land programs?
Often our preferred air carriers
cooperate with an American carrier and offer their mileage, or they may have
their own mileage program. However, Key Tours works with different airlines on
different itineraries, and sometimes you will not have the option to use your
preferred carrier, or you may need to pay a supplement to fly your preferred carrier.
Terms and Conditions — What is the
refund or cancellation policy?
Please check this Terms & Conditions page for details.
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Reductions
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Book via the Internet (www.keytours.com)
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2 %
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Senior citizens, 65 and over (need proof)
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3 %
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Honeymooners (need proof)
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2 %
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Children (ages 5-11) sharing rooms with two adults
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20 %
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Third person in room
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6 %
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Group leaders
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1 free for every 20 or 25 passengers
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Travel agents
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Please call (must be on your agency’s current IATAN/ARC list)
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Destinations
Italy
