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Fair Trade Agreement

Refunds: All requests for refunds must be made in writing to Key Tours International within seven days after completing travel. Once your trip has begun, any changes made by the traveler are the responsibility of the traveler and must be paid for at the time of service. Once travel has commenced no refunds can be made for unused portions of any tours or services.

Revision fees : The following handling fees will be charged for any alteration or revision made to a booking. Changes that affect inventory such as air or hotel spaces may result in cancellation at the discretion of Key Tours International. Ticket change fees and cancellation fees can result and are the responsibility of the traveler.

  Individual Travel Group Travel
  City Packages, Packaged Tours
& Private Arrangement
Escorted Tours
& Cruise Arrangements
Up to 46 days prior to travel $15 per person $50 per person plus any supplier cancellation fees
Within 45-10 days prior to travel $25 per transaction plus any supplier cancellation fees $100 per person plus any supplier cancellation fees
Less than 9 days prior to travel $35 per transaction plus any supplier cancellation fees $150 per person plus 10% of tour costs and any supplier cancellation fees


Responsibility: Key Tours International of Fairfax, VA, USA is responsible for making arrangements for the tour services offered in the attached programs to include transportation, sightseeing and hotel accommodations. The carriers, hotels and other suppliers providing tour services are independent contractors and are not agents, employees, servants, or joint venturers of Key Tours or its affiliates. Airline alternative equipment and routings are subject to change by the airline and will not result in any refunds. Flight delays and other transportation changes are unfortunate, but are an inherent risk of travel and are therefore outside the control and responsibility of Key Tours International. All certificates and other travel documents for travel services issued by Key Tours are subject to the terms and conditions specified by the supplier and to the laws of the countries in which the services are supplied. If the services included in the tour cannot be supplied or if there are changes in an itinerary for reasons beyond the control of Key Tours, the company will arrange for provision of comparable services.

Key Tours reserves the right to accept or reject any person as a tour participant, to expel any tour participant from the tour, to make changes in the itinerary or services whenever the company deems it necessary to the comfort, convenience or safety of the tour participants, and to cancel a tour at any time. If Key Tours International cancels a tour, the company has no responsibility beyond the refund of monies paid to the company by the traveler.

The tour participant agrees that neither Key Tours International nor its affiliates shall be liable for any damage or loss including personal injury, death, property loss, delays, change in air services, sickness, strike, war, quarantine, terrorism, bankruptcy, weather, upset, disappointment, inconvenience, or expense occasioned by any act or omission of any supplier or person providing tour services. Also, Key Tours is not responsible for failure of clients to follow instructions given in travel documents including, but not limited to, check-in and check-out times and baggage handling, and failure to obtain required documentation such as passports, visas and health certificates where required. In the above cases, travelers will not be entitled to any refund. Only Key Tours representatives, who possess written authority to do so, may vary, add or waive any term or condition in this contract, to include terms or conditions set forth in the preceding provisions. Any legal proceedings both on behalf of or against Key Tours International must be instituted only in a federal or state court located in Virginia, and such claim will be decided using the laws of the state of Virginia. Any legal proceeding against the company must commence no later than one year after the travel services have been completed
.

Airline Clause: Concerned airlines and their agents and affiliates are not to be held responsible for any act, occurrence, or events during the time passengers are not on board their aircraft. The passenger ticket constitutes the sole contract between the airlines and purchaser of these tickets and/or passengers. The passenger contracts in use by the airlines or transportation companies when used shall constitute the sole contract between the airline, the transportation company and passenger or purchaser of tour. The tour operators assume no responsibility in this connection. Transportation within the United States may be provided by any member carrier of ARC.

Passport/Visa: Travelers will need to maintain a current, valid passport throughout their entire trip when traveling abroad. Please contact your destination country's nearest consulate for updated details on visa requirements. Costs of visas and border crossing fees are the travelerís responsibility.
 
Cancellations: Notice of cancellation must be made in writing directly to Key Tours International. A $150 fee per person will be charged for all cancellations. Additionally, the following scale of charges will apply when notice occurs within 60 days of service start.

Number of Days Before Departure Charges as a percentage of total service price
60 - 31 days prior 20%
30 - 14 days prior 40%
13 - 3 days prior 70%
Later Cancellations and No Shows 100%


Villa Cancellations: Notice of cancellation must be made in writing directly to Key Tours International. A $150 fee per person will be charged for all cancellations. Additionally, the following scale of charges will apply when notice occurs within 60 days of service start.

Number of Days Before Departure Charges as a percentage of total service price
Before 60 days prior 20%
59 - 30 days prior 40%
29 - 15 days prior 75%
14 - 1 day prior 90%
Later Cancellations and No Shows 100%

Key Tours International
11096 B Lee Highway Suite 103, Fairfax, VA 22030
1 (800) 576-1784

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