Important note: the reception workers were friendly and tried their best to help us throughout the stay, I wouldn't blame them for our terrible experience. When we arrived, we were assigned to a room with a very bad smell, the room smelled of sewer, and we couldnt stay inside because the smell was so bad, we called the lady in the recepcion and she moved us to two smaller rooms. One of the new rooms also smelled awful, and in the next day they told us we had to move again, to another room, but we had to wait until the room was cleaned. 4 hours after we were told we had to move, the new room still wasn't ready and we had to keep waiting. When we got back to the hotel, very tired, the new room was ready, IT WAS LEFT UNLOCKED WITH ALL OF OUR VALUABLE THINGS INSIDE!!! and there was an uninstalled tv on top of one of the beds, and just when we wanted to rest a man came inside and started installing the television, wanting to make a hole in the wall with a drill. Keep in mind we were tired and just wanted a place to be able to rest, after being forced to move rooms twice, and we never asked for a TV. Overall terrible experience, I wouldnt recommend staying there. They also served rotten fruit in the hotel breakfast, and one of the coffee machines didnt work, as shown in the photos.
Hotel Atrium
Address: 1 Rue Emile FassinAvailability
Description
Facilities
Reviews
The street noise was obvious but I still slept very well and that is how I usually judge my hotel rooms. The room was fairly large and clean, but I think it was missing some more furniture, like an armchair. The age of the hotel was clearly noticeable in the bathroom, the silicone around the bathtub was discolored and partly missing and the tub could have been cleaner. It took me almost ten minutes to get hot water when I arrived but it worked well in the morning when there was few more rooms using hot water... The location was good and I would be happy to stay here again.
Good location, decent breakfast. The room was ok it did have an odd smell in the hallway and was a bit tired looking, but served a purpose for a night.
Nice place, but big 'deal breaker': lady at the reception asked me vaccination certificate. Hotel website did not mention this requirement. Also legally now health related information is not required for hotel stay without breakfast (option that I booked) Bad review here is for illegal discrimination, done without any prior announcements.
Comfortable and very well placed hotel, near to major tourist sites, shops and restaurants in Arles. Our room was clean and comfortable and well equipped including (pleasant surprise) a kettle. The staff were friendly and helpful. Recommended! One warning: the hotel has underground parking but this should be booked in advance. Fortunately, some on street free parking is available nearby.
Upgrade Hotel
Monday through Friday 9 am to 7 pm EST
Reach us by phone
Reach us by email

