Terms & Conditions

Keytours Vacations is a global tour operator that provides travel services to destinations worldwide.

Rates

All rates are in US dollars (USD) and include all taxes applicable as of January 1, 2021. Rates are based on current market value and exchange rates at the time of preparation of these travel programs and are subject to change with or without prior notification. All rates are confirmed after full payment. 


Keytours Vacations (Key Tours International Inc.) Trip Reassurance for new bookings from July 1st – December 31st, 2021


1- No risk the deposit amount will be greater of $ 250 Per person or 20% of the land services, In case of cancellation received in writing up to 30 days in advance no cancellation fees will apply, and a credit voucher can be issued for the deposit amount paid to Keytours Vacations.

2 - The credit voucher can be applied to all Keytours Vacations destinations for a period up to 24 months

3 - The credit voucher is valid only for travel packages which are featured in Keytours Vacations web site including transfers, tours and hotel accommodation

4 - A vacation or a trip can be cancelled completely up to 30 days in advance in which case a minimum fee of $250 per person or 20% of the land cost (which ever higher) will be applied and the remaining amount will be refunded

5 - Flexible change options with no amendment fees charge.

6 - Airfare Conditions and non-refundable hotel or land services policies apply.

7 - Full payment for air and land services must be received 45 days prior to departure


*Above special conditions apply for all new bookings made by Jan 1st , 2022, and supersede our standard terms and conditions below.


Reservations

All travel arrangements and reservations should be made no later than 45 days prior to departure. Later bookings must be approved in advance. Minimum booking value is $ 500 per person. All departures are guaranteed after written confirmation from Key Tours International Inc. 


Deposit and Final Payment

1- At the time of booking deposit amount will be greater of $ 250 Per person or 20% of the land services .

2- 100% of the airfare cost is payable at the the time of booking  which is non-refundable. (Airfare change fees abd refund conditions apply as per individual airline)

3- 100% the cost of any other non refundable services Such as Hotels , land services etc for which a reservation must be held is payable at the time of booking. 

4- The amounts paid at booking will be credited to your final payment which is due 45 days prior to departure. If the balance is not received 21 days prior to departure, the land portion of your booking is canceled automatically. Bookings made within 45 days of departure must be paid in full at the time of booking.

5- Credit cards will be accepted only for payments of $500 or more. Participants waive any charge-back rights to the maximum extent allowed under the law and, in the event of a dispute, requests for a refund must be made using the procedures described herein.


Travel Documents
Travel documents will be sent to you approximately 21 days prior to your departure.  Late bookings and travel revisions can affect this timeline. 

E-documents are free of charge. If a hard copy of the travel documents is requested, the following shipping fees will apply for the first set of documents per booking:

Shipping Preference Applicable Shipping Charges
Ground 3 to 5 Business Day $12
Priority 1 to 2 Business Day $30
Priority International  $50

For each additional set of documents, a $10 fee in addition to the above-mentioned shipping fees will apply.

Cancellations
Notice of cancellation must be made in writing directly to Key Tours International Inc. (Info@keytours.com) If cancellation is made more than 30 days prior to departure, greater of $ 250 Per person or 20% of the land services will be charged respect to charges that are not expressly labeled as non-refundable in these terms and conditions (the “Refundable Charges”). 

The following scale of charges will apply with respect to Refundable Charges when notice of cancellation is received 30 days or less prior to departure, 

Number of Days Before Departure Charges as a percentage of the total service price
30 - 14 days prior 40%
13 - 3 days prior 70%
Later Cancellations and No Shows 100%

In the event that any airfare or cruise or land services is cancelled by the vendor due to causes beyond the reasonable control of Key Tours, including, without limitation, cancellations resulting from pandemic, acts of God, war, civil disturbances, travel restrictions, or terrorist acts (“Force Majeure Events”), Key Tours will provide a travel credit voucher or vouchers for future travel in an amount equal to all sums actually paid at the time of cancellation. Notwithstanding the foregoing, to the extent any Refundable Charges have paid to the vendor and have not been reimbursed to Key Tours by the vendor, Key Tours shall not be obligated to provide any refunds or vouchers unless and until such time as the vendor has reimbursed Key Tours. 

In the event that a previously cancelled booking for which a travel voucher was issued is rescheduled and then cancelled again due to Force Majeure Events, the original credit voucher terms (minus any applicable penalties from suppliers or airlines) will be reinstated.

The cost of all Travel protection plan, (including part of promotion) airfare and airport taxes are non-refundable.

During a Pandemic or lockdown/entry restriction of destinations, for canceled services, Travel Credit Vouchers will be supplied.


Cruise Cancellations
Notice of cancellation must be made in writing directly to Key Tours International Inc. A cancellation fee of $ 250 per person will be charged for all cancellations.Additionally, the following scale of charges will apply when notice occurs of cancellation is received less than 120 days prior to the date of departure.


Number of Days Before Departure Charges as a percentage of total service price
120 - 90 days 20%
89 - 60 days 40%
59 – 30 days prior 60%
29 - 15 days prior 80%
14 - 3 day prior 90%
Later Cancellations and No Shows 100%


Villa Cancellations
Notice of cancellation must be made in writing directly to Key Tours International Inc. A cancellation fee of $ 250 per person will be charged for all cancellations . Additionally, the following scale of charges will apply when notice of cancellation  is received less than 60 days prior of service start.


Number of Days Before Departure

Charges as a percentage of the total service price

Before 60 days prior 20%
59 - 30 days prior 40%
29 - 15 days prior 75%
14 - 1 day prior 90%
Later Cancellations and No Shows 100%

 

Tailor-Made Individual Arrangements

Individuals are responsible for all cancellation penalties applying to “land only” tours plus the penalties applicable to the special airfare included in your tour. Please speak with your travel agent for details.

Refunds
All requests for refunds must be made in writing through Key Tours International Inc. Once travel begins, any charges attributable to change requests processed through Key Tours are due and payable immediately at the time of booking. Once travel has begun, no refunds can be made for unused portions of any tour or service. The cost of all airfare and airport taxes is non-refundable after a booking is confirmed with Key Tours. 

See above policy for refunds with respect to Force Majeure Event cancellations

Revision fees

The following handling fees will be charged for any alteration or revision made to a booking. Changes that affect inventory such as air or hotel spaces may result in cancellation at the discretion of Key Tours International Inc. Ticket change fees and cancellation fees can result and are the responsibility of the traveler.

  Individual Travel Group Travel
  City Packages, Packaged Tours
& Private Arrangement
Escorted Tours
& Cruise Arrangements
Up to 29 days prior to travel $15 per person $50 per person plus any supplier cancellation fees
Within 28-10 days prior to travel $25 per transaction plus any supplier cancellation fees $100 per person plus any supplier cancellation fees
Less than 9 days prior to travel $50 per transaction plus any supplier cancellation fees $150 per person plus 10% of tour costs and any supplier cancellation fees


Other Fees
Name changes will incur a $25 fee if a change occurs prior to the issuance of travel documents; $175 fee after documents have been issued. Late bookings (within 2 weeks of travel) will incur a $25 per person fee. Document changes required after documents have been shipped will incur a $50 fee.

Responsibility
Key Tours International Inc. of Fairfax, VA, USA is responsible for making arrangements for the tour/travel services offered in the attached programs to include transportation, sightseeing, cruise and hotel accommodations. The carriers, hotels, cruises and other suppliers providing tour/travel, cruise, air services are independent contractors and are not agents, employees, servants, or joint venturers of Key Tours or its affiliates. Airline alternative equipment and routings are subject to change by the airline and will not result in any refunds. Flight delays and other transportation changes are unfortunate, but are an inherent risk of travel and are therefore outside the control and responsibility of Key Tours International Inc. All certificates and other travel documents for travel services issued by Key Tours International Inc. are subject to the terms and conditions specified by the supplier and to the laws of the countries in which the services are supplied. If the services included in the tour/travel cannot be supplied or if there are changes in an itinerary for reasons beyond the control of Key Tours International Inc., the company will arrange for the provision of comparable services or supply Travel Credit Vouchers as set forth above.

Key Tours International Inc. reserves the right to accept or reject any person as a tour participant, to expel any tour participant from the tour, to make changes in the itinerary or services whenever the company deems it necessary to the comfort, convenience, or safety of the tour participants, and to cancel a tour at any time. If Key Tours International Inc. cancels a tour/travel services, the company has no responsibility beyond the refund of monies paid to the company by the traveler.

Travelers and Tour participant agree that neither Key Tours International Inc. nor its affiliates shall be liable for any damage or loss including personal injury, death, property loss, delays, change in air services, sickness, strike, war, quarantine, pandemic, terrorism, bankruptcy, weather, earthquake or other natural disasters, upset, disappointment, inconvenience, or expense occasioned by any act or omission of any supplier or person providing tour services. Also, Key Tours International Inc. is not responsible for a failure of clients to follow instructions given in travel documents including, but not limited to, check-in and check-out times and baggage handling, and failure to obtain required documentation such as passports, visas, and health certificates where required. In the above cases, travelers will not be entitled to any refund. Only Key Tours International Inc. representatives, who possess written authority to do so, may vary, add or waive any term or condition in this contract, to include terms or conditions set forth in the preceding provisions. Any legal proceedings both on behalf of or against Key Tours International Inc. must be instituted only in a federal or state court located in Virginia, and such claim will be decided using the laws of the Commonwealth of Virginia. Any legal proceeding against the company must commence no later than 6 months after the travel services have been completed or cancelled, as the case may be.


Health and other Hazards during Covid-19 pandemic

You agree that it is your personal decision to travel, and you are doing so with full knowledge of current travel recommendations and travel restrictions with regard to the risks of COVID-19. We assume no responsibility for and shall not be liable for unsafe conditions or health hazards including pandemics or other illnesses. We have no special knowledge of dangers during travel or at destinations. For information related to such dangers, we recommend going to the State Department travel website at www.travel.state.gov,  click on "Find International travel Information” then click on "Country Information", and fill in the name of the destination country. For medical and health information, we recommend going to the Centers for Disease Control website at www.cdc.gov/travel, then click on “Destinations” and scroll to the name of the destination country. 

Rules of Airlines, Local Suppliers, and Governments

We have no responsibility for COVID-19-related requirements that travel suppliers and governments may impose from time to time, such as health affidavit forms, health screenings prior to departure or upon arrival, face coverings, or quarantines. For the latest COVID-19 government travel regulations, we recommend going to IATA’s website at https://www.iatatravelcentre.com/international-travel-document-news/1580226297.htm. For the latest travel supplier requirements, check the destination and airline's home page.


Rebooking:

If requested, we will assist with obtaining any refunds due or rebooking trips using future credits.


Insurance:

For your protection, we strongly recommend that you purchase trip cancellation and travel protection plan. Please note that, unless you buy a cancel-for-any-reason policy, most policies have a specific clause stating they do not cover epidemics and pandemics, especially when travel warnings are in place. No representation or description of the insurance made by our staff constitutes a binding assurance or promise about the insurance. You agree to hold us harmless for your election not to purchase travel insurance or for any denial of the claim by the travel insurer as it relates to COVID-19 or any other claim under the policy.


Financial Condition of Airlines and Cruise and Hotel suppliers:

We are not responsible for the acts or omissions of travel suppliers such as airlines, cruise lines, hotel providers, or their failure to adhere to their own schedules, provide services or refunds, financial default, or failure to honor future trip credits. We have no special knowledge regarding the financial condition of the suppliers, and we have no liability for recommending a trip credit in lieu of a refund



RELEASE: YOU HEREBY EXPRESSLY ASSUME ALL OF THE RISKS AND DANGERS COVERED IN ABOVE PARAGRAPHS, AND YOU HEREBY EXPRESSLY AGREE TO FOREVER RELEASE, DISCHARGE AND HOLD US, AND OUR AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, ASSOCIATES, AFFILIATED COMPANIES, GUIDES,  GROUP  LEADERS, AND SUBCONTRACTORS HARMLESS AGAINST ANY AND ALL LIABILITY, ACTIONS,  CAUSES  OF  ACTIONS, SUITS, CLAIMS, AND DEMANDS OF ANY AND EVERY KIND AND NATURE WHATSOEVER WHICH YOU NOW HAVE OR WHICH MAY HEREAFTER ARISE OUT OF OR IN CONNECTION WITH THESE RISKS AND DANGERS


Airline Clause
Concerned airlines and their agents and affiliates are not to be held responsible for any act, occurrence, or events during the time passengers are not on board their aircraft. The passenger ticket constitutes the sole contract between the airlines and the purchaser of these tickets and/or passengers. The passenger contracts in use by the airlines or transportation companies when used shall constitute the sole contract between the airline, the transportation company, and passenger or purchaser of tour/travel. The tour operators assume no responsibility in this connection. Transportation within the United States may be provided by any member carrier of ARC.

Passport / Visa / Vaccination 
Travelers will need to maintain a current, valid passport throughout their entire trip when traveling abroad. Please contact your destination country's nearest consulate for updated details on visa and vaccination requirements. Costs of visas and border crossing fees are the traveler’s responsibility.


Smoking
Smoking is not permitted in transportation vehicles operated by Key Tours International Inc. Frequent stops are made so that smoke breaks may be taken outside of the vehicles.

Age Requirements for Tour Participants
Children under the age of 5 and unaccompanied minors under the age of 18 will not be accepted on these tours.

Baggage
Porterage for one suitcase is included in the land tour price. Due to limited on Man and coach capacity, the single bag should not exceed the dimensions of 30”x18”x10” and not weigh more than 50lbs (23kg). A charge of $5 per traveling day is collected by the tour director for each additional piece of baggage, or if the suitcase exceeds established weight and/or dimension limitations. For Airlines baggage policy please refer to related Airline's web site.

Brochure and Website Disclaimer
Key Tours International Inc. is not responsible for any typographical or printing errors.

CA Registration Number
2039702-40


Last updated: June 29, 2021